Privacy Policy

1. Information we may collect

• Contact and business details: name, phone number, email address, business name and information you provide when requesting a quotation or support.
• Project and service data: requirements, configuration details, account identifiers and content necessary to deliver a service.
• Technical information: browser, device, approximate usage data, logs and security events that may be generated when you use our website or systems.
• Communications: messages and information you send through email, telephone, WhatsApp or other contact channels.

2. How we use information

We may use information to respond to enquiries, provide quotations, build and maintain software, configure websites and integrations, deliver customer support, protect systems, troubleshoot faults, process service-related requests and meet applicable legal obligations. We aim to collect only information reasonably needed for these purposes.

3. WhatsApp, cloud and third-party services

Some services may connect to providers such as Meta/WhatsApp, hosting providers, email services, payment providers, analytics tools or other platforms selected for a project. Those providers may process information under their own terms and privacy policies. WhatsApp messages and catalogue or order information are processed only as required by the relevant integration and its configuration. We do not control the independent privacy practices of third-party providers.

4. When information is shared

We do not sell personal information. We may share information with service providers who help us deliver a requested service, with your direction or consent, where required by law, or where reasonably necessary to protect rights, users and systems. Where we develop or operate software for a business client, that client may determine how information collected through its system is used. In that case, contact the relevant business for its own privacy practices.

5. Storage and security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration. No online service or method of storage can be guaranteed completely secure. Data retention depends on the service, contractual requirements, operational needs and applicable law. Clients are responsible for ensuring their own user access and data practices are appropriate for their deployment.

6. Cookies and analytics

Our website or service deployments may use essential cookies or similar technologies for functionality, security, preferences or usage measurement. You can manage cookies through your browser settings. Disabling certain cookies may affect functionality. If analytics or advertising tools are enabled for a particular service, additional disclosures may be provided where appropriate.

7. Your choices and rights

Depending on applicable law, you may have rights to request access to, correction or deletion of personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. To make a request, contact us using the details below. We may need to verify your identity and may retain information where the law permits or requires it.

8. Children

Our business services are not directed at children for independent use. If you believe a child has provided personal information to us without appropriate authorisation, contact us so we can assess the request.

9. Changes to this policy

We may update this policy as our services or legal requirements change. The latest version will be published on this page with a revised effective date.

10. Contact us

For privacy-related questions or requests, contact info@homlistafe.com or call +254 703 117 174.